Chasepain / App support

Screen Recorder / Support

Click. Select.
Capture.

Choose a screenshot or a recording, select the area you need, and save the result where it belongs.

Mac · macOS 15+PNG screenshotsMP4 recordingsPlanned price: $2.99

The Mac app is named Screen Recorder; its App Store listing is Light Easy Screen Recorder. Earlier builds were named ClickFlow or Desktop Recorder. Submission is being prepared; availability and approval are not yet announced.

Get started

A few simple steps.

  1. Open Screen Recorder.

    Launch the app to see its Screenshot and Record buttons. Opening the app or its menu does not begin a capture.

  2. Choose screenshot or recording.

    Pick the capture type first. For a recording, choose whether to include system sound. Microphone capture is optional and is off by default.

  3. Drag to select an area.

    The menu hides and a crosshair appears over a dimmed screen. Drag a rectangle; release to take the screenshot or begin recording. Press Escape, or click without dragging, to cancel. A selection must be at least 10 × 10 output pixels.

  4. Stop a recording when you’re done.

    A small timer and Stop toolbar appears beside the region. Click Stop to finish, or use Stop & Save from the menu bar. Capture shortcuts start a capture; they do not stop or interrupt one already in progress.

  5. Choose a save location.

    After capture finishes, use the Save option to select a folder and file name. Screenshots use PNG; recordings use MP4. You can choose your Desktop or another location.

Your Mac shortcuts stay yours.

Screen Recorder starts with global shortcuts off. In Capture settings → Keyboard shortcuts, you can optionally assign separate Screenshot and Record combinations. Each must include Command plus a non-modifier key, and the two combinations must differ. Native macOS screenshot and Spotlight shortcuts are reserved: Screen Recorder never asks you to disable them.

A saved shortcut opens its region selector directly, even when the capture menu is hidden. Clear either shortcut to return that action to click-only operation. If a combination is already in use, choose another.

Mac permissions

Let the app capture.

Screen and system audio

macOS requires permission before the app can capture your screen and system sound. When prompted, open System Settings → Privacy & Security → Screen & System Audio Recording and allow Screen Recorder. Older installations may still appear as Desktop Recorder; the app keeps its existing bundle identity. The permission label can vary by macOS version.

Microphone

Microphone access is needed only if you choose to include your microphone in a recording. Allow it in System Settings → Privacy & Security → Microphone. Leave microphone capture off if you only want system sound.

If macOS keeps asking

Quit Screen Recorder completely, confirm that the copy you launch is allowed in the relevant permission list, then reopen the app. After replacing or updating the app, macOS may require a fresh approval. If it still repeats, contact support with your app and macOS versions.

Common questions

A quick check.

Command–Shift–4 opens the Mac screenshot tool.

That is expected. Screen Recorder reserves native screenshot combinations for macOS. Use the Screenshot button or configure a different optional shortcut in Screen Recorder settings.

My custom shortcut does not start capture.

Keep Screen Recorder running, confirm the shortcut is assigned in settings, and check for a registration warning. New captures are blocked while selecting, recording, editing shortcuts, or deciding whether to save a pending file. Save or cancel that pending capture first.

My recording has no sound.

Include system sound before starting and make sure something is playing. Check Screen & System Audio Recording permission. For your voice, enable microphone capture and allow Microphone access separately.

Where did my screenshot or recording go?

Check the destination you chose in Save. Canceling the Save dialog retains the completed file in private pending storage. Save Capture retries saving; Cancel Capture permanently discards only that unsaved capture. Already exported files are not removed.

Can I select another monitor?

Yes, start your drag on the monitor you want. Retina scaling and displays left or above the primary screen are supported. Each capture stays on its starting display; one rectangle cannot span multiple monitors. Changing the display layout during selection cancels it safely.

Can I record without my microphone?

Yes. Microphone capture is off by default. System sound and microphone capture are separate choices.

Does the app upload my captures?

Screen Recorder saves captures locally. It does not send screenshots, recordings, or audio to a remote recording service. See the privacy policy.

Still need a hand?

Let’s get it working.

Tell us what happened and we’ll help you find the next step.

Include the app name, app version, device, and operating system version. A description of what you expected and what you saw is helpful. Send screenshots or recordings only if you choose to share them.

Email opens in your mail app. There is no support account or website form to fill out.